Our hosting packages run on flywheel, to login to the platform we need to send you an invite.
You will need to click the verification link and make a password to login.
Once logged into flywheel you can follow these instructions to use SFTP and access the database.
SFTP instructions https://getflywheel.com/wordpress-support/accessing-your-site-via-sftp/
Database access instructions https://getflywheel.com/wordpress-support/can-get-access-database/